HelpCrunch

Zdarma Live chat software pro malé firmy a startupy. Vytvořeno pomocí HelpCrunch

HelpCrunch je všestranná komunikační platforma pro zákaznický servis a prodej, vhodná pro webové i mobilní podniky.

Kombinuje moderní živý chat, posílání zpráv v aplikaci, automatické zasílání zpráv, prodej vstupenek a automatizaci e-mailů.

HelpCrunch, navržený pro SaaS a webové služby, e-commerce a online-to-offline podniky, pomáhá převést návštěvníky webových stránek na zákazníky, maximalizovat prodej, zvýšit retenci a vybudovat loajální vztahy. Více informací »

Veškerá komunikace je synchronizována přes více platforem a kanálů - mobilní, web, chat, e-mail, sociální média a integrace třetích stran prostřednictvím jediného online účtu, který vám umožní spojit se se zákazníky všude a snadno spravovat interakci.

HelpCrunch umožňuje podnikům spolupracovat se zákazníky na webu nebo v rámci mobilní aplikace a poskytovat jim podporu, shromažďovat zpětnou vazbu a spouštět cílené marketingové kampaně personalizovaným způsobem.

HelpCrunch integruje s Wordpress, Magento, Magento 2, GTM, Fluid App, Shopify, Tumblr, SquareSpace, PrestaShop, Jimdo, 3dcart, SpaceCraft, OpenCart, Bir Cartel, Google Analytics a Slack. Každý týden se přidávají nová integrace.

Odkaz na oficiální stránky
Facebook
Funkcie: 
Automatic messages
CRM
Customizable
Email automation
Email marketing automation
Email tracking
Helpdesk ticketing
Integrated Chat
Pricing per agent
Slack integration
Alternativy k HelpCrunch pro Windows, Linux, Android, Iphone a podobně. Filtrování podle licence a prohlédni pouze free nebo open source alternativní programy. Tento seznam obsahuje 2 programů podobných jako HelpCrunch.
Alternatives: 
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UserReport

UserReport je bezplatná online služba, která umožňuje majitelům webových stránek provádět rychlé a zábavné online ... Vytvořil UserReport

UserReport je bezplatná online služba, která umožňuje majitelům webových stránek provádět rychlé a zábavné on-line průzkumy a shromažďovat zpětnou vazbu od uživatelů pomocí online tlačítka a fóra.

Web
Chat Widget
Chat Auto Message to Engage with your visitors/users
Chat Button Settings
Just a fun art from our designer :)
Agent Chat vs Client Chat. How it looks from both sides.
Chat Widget can be fully customized according to you website style.
Chat Localization. We provide default translations to English, Spanish, Portuguese, Russian, French, Italian, Polish, German.
Smileys and Emojis to bring life to your customer communication.
Transfer any file via HelpCrunch chat to your customers. Of course they can do the same ;)
Online indication to start the chat proactively with those who are online now on your site or logged in to your product.
Real-time customer data. You can forward your own user attributes via our API, if necessary.
Saved responses to help you answer fast and efficient.
Pre-chat/Offline forms to collect data from your customers before the chat starts or if you're offline.
Tags. Add one more layer of visual data to help you organize customer conversations. Use tags to prioritize customer queries and mark conversations that need special attention.
Stay on top of customer communication when offline or away from your desk! We’ll notify your team via email when a new message stays unanswered for over a few minutes. And with slack, sound and visual browser notifications you can be sure no chat or new message goes unnoticed. Easily set up notifications you want to receive.
Typing Insight. Keep people in chat by letting them see when you're typing. You can disable this option if necessary. Understand if a customer is still with you by seeing his/her typing indication.
TURN YOUR WEB VISITORS INTO REGISTERED USERS Live chat on the web to initiate the first contact with your business prospects, inspire them to become your active users, and highlight the true value of your product.
ALL-IN-ONE TOOLSET FOR EFFICIENT CUSTOMER SERVICE - Live Chat 2.0 - In-app Messenger - Auto Messages - Email Automation - Ticketing 2.0
MAXIMIZE REVENUE PER CUSTOMER Set auto messages to up-sell and cross-sell intelligently with personalized, custom-tailored offers sent as in-app message or by email. Stay personal and deliver the right message at the right time to increase customer engagement and improve conversion rate.
OFFLINE MODE & OFFLINE GREETING With offline mode you can change all chat widget texts when your team is away and customize an offline greeting that will be shown to all people right after they send you a message. You can also edit your pre-chat form to make it an after-hours form so that it still gathers inquiries from visitors, even if you go offline.
Just an example of how the chat with your customer may look like.
Send custom user attributes to HelpCrunch to create business-specific filters and apply them to set up targeted marketing and feedback collection campaigns.
Whether your team is offline or away from a desk, we’ll notify all agents once a customer message stays unanswered or unresolved for over five minutes.
INSTANT EMAIL FOLLOW-UPS Customer left your chat conversation before you replied? Shoot immediate email message right from your chat window. You even won't need to search for the customer's email address. All customer data is always right in front of you.
Apply filters to target customers with similar personal profile information and/or in-product activities and send relevant, personalized messages to your selected user segment at once. Send custom user attributes to HelpCrunch to create business-specific filters.
Often, you need to discuss customer issues with other agents or team members, share progress internally, or log your updates for future reference. HelpCrunch lets you add private notes to a chat that are only visible to registered agents within your organization.
DEEP INTEGRATION WITH YOUR PRODUCT Integrate User Authentication Mode with your login system so that all your registered customers automatically appear in your HelpCrunch account. Send your own custom user attributes to HelpCrunch to create business-specific filters and apply them to set up targeted marketing and feedback collection campaigns.
Shared Inbox. It’s easy to stay in context when you talk to customers in one shared inbox.
RE-ENGAGE CUSTOMERS AND REDUCE CHURN Send relevant, custom-picked content including product announcements, company news, and special offers via live chat or by email. Provide timely support, ask for feedback and offer loyalty programs to deliver the best customer experience possible and turn happy customers into your brand advocates.
Our chat is very modern, people are all in messengers now and providing a good user experience during the chat is a must for today :)
STATUSES Automatic and manual statuses allow you to better organize your workflow. You can easily distinguish between new conversations, resolved ones and those that need your attention.
HELP YOUR USERS BECOME PAYING CUSTOMERS Respond to queries via in-app messenger, track custom data to understand user behavior and set auto messages to educate customers about your product. Understand individual customer needs to facilitate buying decisions at critical moments and encourage users to make a first purchase.
REMOVE HELPCRUNCH BRANDING Create a more professional brand-less chatting experience by hiding HelpCrunch branding message from the live chat widget
HelpCrunch je fantastický nástroj pro nasazení, podporu a udržení vašich uživatelů. Používáme ho ke zlepšení našeho počátečního zážitku z nasazení (zapůjčení pomocné ruky v důležitých krocích), ať už tam ...